Fairgo
About a ride, a driver account, a data request, or an accessibility barrier — email hugomoriceau@icloud.com. A person reads it, and the reply comes back from that same person.
Email is the only route, and that is deliberate. This page used to carry a form. It relayed what you wrote — with your name, your email address, your IP address and your browser's user-agent string — to a chat channel, and we could not tell you with certainty who was able to read that channel. Rather than ask you to trust a claim we could not stand behind, the form has been removed. Email reaches exactly the same person and goes nowhere else. How we handle your data.
Write to us
Say which app you were using and roughly when, and we can find the trip. You do not need an account, a ticket number or a reference, and you will not be asked to create one.
We answer within two working days. Safety reports and accessibility reports go to the front of the queue. Fairgo is a small operation with no 24-hour desk: a message sent at three in the morning is read on the next working day, so if you are in immediate danger call your local emergency number first — both apps have a button that dials the right one for the market you are in.
Which address, for what
- A ride, an account, a complaint — the address above, with the app and the rough time.
- Accessibility — same address, with accessibility in the subject. We treat those as faults, not feature requests.
- Data requests — same address. See the privacy policy for what we hold.
- Emergency — call your local emergency number first. The apps show the right one for your market.
What we do with what you write. Your email arrives in a mailbox one person reads, and it is used to answer you. It is not added to a marketing list, not shared, and not relayed anywhere else. See privacy.