Frequently asked questions

About Fairgo

What is Fairgo?

Fairgo is a ride-hailing app that connects riders with licensed, independent private-hire drivers. Fairgo is a technology intermediary rather than a transport company: the transport contract is between the rider and the driver. Fairgo charges the driver a 1% technology fee and never takes custody of the fare.

How is Fairgo different from Uber or Bolt?

The commission. Typical ride-hailing platforms take 20–30% of every fare. Fairgo charges drivers 1% of fares — and 0% in markets where it cannot be collected, Morocco among them — and never deducts it from the fare or from tips. Card payments settle directly to the driver's own account instead of passing through the platform, so Fairgo never holds anyone's money.

Is Fairgo carpooling or ride sharing?

No — and the distinction matters. Carpooling platforms match private individuals sharing a journey they were already making. Fairgo is professional private-hire transport: drivers must be legally entitled to carry passengers for hire, and every document their market requires is checked and approved before their account can go active.

Where does Fairgo operate?

Fairgo opens one market at a time, only after the local rules for private-hire transport have been checked. The app is the authoritative answer: it resolves your market the moment it launches and tells you plainly whether Fairgo operates there, rather than pretending otherwise. A page like this one can lag a market opening or closing by a day; the app cannot.

Two things are worth knowing about how that works. The rule is default-deny: a country or region is closed unless somebody has explicitly opened it, and that block is enforced on our servers when a driver goes online and again when a ride is created — not in the app, where it could be bypassed. And a market being prepared is not the same as a market being open: pricing rules, payment methods, document lists and emergency numbers are wired for many more countries than are live. Fairgo is early, and the honest shape of that is few markets, opened deliberately.

Is Fairgo a taxi company?

No. Fairgo owns no cars and employs no drivers. It is a marketplace: it matches a rider with a nearby independent driver and stays out of the money. The transport contract is between the rider and the driver, which is why the driver — not Fairgo — sets the price in most of our markets, decides which trips to take, and is free to work on other platforms the same day.

For riders

Is the 1% fee added to my fare?

No. It is charged to the driver, out of their own card takings — never added to your fare and never taken from a tip. There is no booking fee and no service fee.

How do I pay?

You pay the driver, not Fairgo — in cash, or by card where the market supports it. A card fare is charged to the driver's own payment account through Stripe, so the money goes to them directly; Fairgo never sees your full card number and never holds your money. Card payment needs Stripe to operate in the driver's country, and it does not everywhere: in those markets, Morocco among them, Fairgo is cash only. That is a property of the market, not a choice you make per trip, and the app shows you which methods yours takes before you book.

Who decides the price of my ride?

In most Fairgo markets, the driver does. Each driver sets their own base fare and their own per-kilometre and per-minute rates, and the price you pay is that driver's price. This is deliberate: a driver who cannot set their own price is not really independent. In markets whose law requires the platform to set prices, Fairgo calculates the fare centrally and shows any surge with its multiplier rather than folding it in quietly. In markets where the law requires a taxi meter, the meter decides and the app says so instead of inventing an estimate.

Why does the app show a price range instead of a price?

Because in a driver-priced market Fairgo does not yet know which driver will take you, and each driver has their own rates. Before you are matched the app shows the range those rates produce for your trip; the moment a driver accepts, you see their exact price. It does not change when you arrive — the price is fixed at the point of matching, not recalculated at the end.

Am I charged if I cancel?

Not if you cancel before a driver has accepted, and not in the first two minutes after they have. After that, a late-cancellation fee of 25% of the fare is recorded on the trip, and the app tells you the amount before you confirm the cancellation rather than afterwards. That money is compensation for a driver already driving toward you; Fairgo takes no part of it. A driver who cancels is never charged anything — penalising a driver for not taking a trip is exactly what we are trying not to build.

What happens if no driver accepts?

Fairgo offers your trip to the nearest available driver for 45 seconds. If they do not answer it moves to the next one, and so on. If no driver in range takes it, the request ends and the app tells you so rather than spinning indefinitely. Nothing has been charged at any point, so there is nothing to refund.

How does Fairgo keep rides safe?

Four things, and they are the ones that matter at the two risky moments — getting into the car and being alone in it. A PIN shown in your app must be given to the driver before the trip can start, and it is checked on our servers, so nobody can start a trip with the wrong passenger. Trip sharing gives someone you choose a link that follows the trip and goes dead the moment it ends. The emergency button dials the number the app holds for the market you are in rather than a generic international one. Drivers are verified: every document their market requires must be approved before their account goes active, and an expired document does not pass. Riders and drivers also rate each other, and you see your driver's rating and photo before they arrive.

What is the PIN for?

It is how you know the car in front of you is the car in your app. Your Fairgo app shows a four-digit code; you read it to the driver, and their app cannot start the trip until the server confirms it. The driver never sees the number in advance — they have to be told it, which is the whole point. If someone pulls up claiming to be your driver and cannot start the trip with your code, they are not your driver.

Can my driver see my phone number?

While the trip is live and for two hours after it ends, and the same is true in reverse. During that window either of you can call or message the other through the app; after it, neither number is reachable through Fairgo any more, so a trip from last month is not still a working phone number in anyone's history. Be clear about what is exchanged: the number dialled is the other party's real mobile, because no open market has a masking layer yet. If you share your trip with someone, that link never carries your phone number at all — it shows the driver's first name, the vehicle, and where the car is.

Do I need an account to ride?

Yes. Signing in is what lets Fairgo match you to a driver, show your trip history and give you a way to report a problem — there is no guest ride. You sign in with a one-time code sent to your phone number, in both apps; on iPhone and iPad Sign in with Apple is offered alongside it. You can choose to hide your email address when you use Apple, and then Fairgo only ever receives Apple's private relay address, never your real one.

Is there an Android app?

Not yet. Fairgo is two iPhone and iPad apps today. An Android version is being prepared, and there is no release date we can stand behind, so we are not going to give you one. If you are on Android, Fairgo is not something you can use at the moment.

What languages do the apps speak?

Six: English, French, Spanish, German, Portuguese and Arabic. The apps follow the language your phone is set to. This website is in English, French and Arabic.

For drivers

How much can I earn?

Fairgo takes 1% of your fares and nothing from your tips — and 0% in markets where it cannot collect, Morocco among them, where you keep everything. On 100 in fares you keep 99, or 100 in those markets, against roughly 75 on a platform charging 25% commission. What you actually earn depends on your market, your hours and — where you set your own tariff — the price you choose, so anyone quoting you a monthly figure is guessing.

Does it cost anything to use Fairgo?

Nothing up front: both apps are free, there is no subscription and there is no charge for being online or for declining a trip. The only money Fairgo ever asks you for is the 1% technology fee on completed fares — and it never asks you for it separately. There is no invoice: the fee accrues, and the next card payment you take settles it as Fairgo's share of that charge, capped at 10% of the payment so a balance built up on cash trips draws down over several rides rather than in one bite.

And in a market where card payment does not exist, we do not charge it at all. Collecting the fee needs a payment partner that operates in your country; where none does — Morocco is one — the fee is zero and you keep 100%. Your earnings screen shows nothing owed, because nothing is owed. If that ever changes it will apply to trips booked afterwards; nothing is charged retroactively.

Can I set my own price?

In driver-priced markets, yes — you set your base fare and your per-kilometre and per-minute rates in the app, and the price a rider pays is calculated from your rates, not ours. In markets whose law puts pricing in the platform's hands, or requires a taxi meter, you cannot, and the app will tell you which kind of market you are in.

What do I need to drive?

You must be legally entitled to carry passengers for hire where you drive, and supply the documents your market requires. The list is set per market, not guessed. In Morocco it is your national identity card (CIN), your driving licence, the vehicle's carte grise, and your agrément or taxi driver's card — and you do not need a registered company. Markets treated as platform-organised transport also require a professional operator card, company registration and commercial insurance — none of those markets is open today.

How are my documents checked, and how long does it take?

You photograph each document in the app. It is read automatically and checked against your account: the name has to match, the expiry date has to be in the future, and the document has to be the type you said it was. A clean match is approved straight away. Anything that does not pass cleanly — a blurred photo, an unreadable field, a name that does not line up — goes to a person instead of being waved through, and that takes as long as it takes. Your account goes active once every required document is approved. If yours has been sitting for more than a couple of working days, write to us and we will look at it.

Can I refuse a trip?

Yes, without penalty, every time. Declines are not recorded against you, there is no acceptance rate and there is no hidden score. There is no exclusivity either — running Fairgo alongside another platform on the same day is expected, not merely tolerated. These are not favours: a platform that punishes you for saying no is exercising control it should not have over an independent contractor.

When am I paid?

Immediately, in the sense that the fare is already yours. There is no payout cycle to wait for because Fairgo never holds your money in the first place: a cash fare is yours the moment it is handed over, and a card fare is charged on your own connected account and settles to you. The 1% goes the other way, out of that same card payment — never invoiced, never deducted from a trip, and never more than 10% of any single payment.

What if my account is suspended?

The app tells you plainly that it is suspended rather than quietly hiding you from riders, and you can appeal by writing to us. Declining trips is never a reason — it cannot be, because declines are not recorded.

Privacy and data

What data does Fairgo collect?

Your name and email address; your location; your trips — pickup, destination, route, fare and history; the photos you choose to attach, such as a profile picture; and crash reports. Drivers additionally upload the documents their market requires, used solely to verify they may drive. A rider's location is collected when the app is open, to work out which market you are in and set your pickup. A driver's location is collected while they are online, so riders can follow the vehicle — never while they are offline. The privacy policy is the full version, and it names every company that receives any of it.

Does Fairgo track me when I am not using the app?

No — the rider app cannot. It has no background-location capability at all, so when it is closed it knows nothing about where you are. The driver app does use background location, and only while the driver is online and available for trips: that is what puts them on the map for riders and lets the trip keep updating while their phone is in a cradle. Neither app records audio; neither asks for microphone access, so there is nothing to switch off.

Does Fairgo sell my data?

No. We do not sell personal data, do not track you across other apps or websites, and neither app contains an advertising SDK. The privacy policy names every third party that receives data and exactly what reaches them.

Does this website use cookies?

No. This site sets no cookies, uses no local storage, and runs no analytics or tracking scripts — which is why there is no consent banner to dismiss. See Cookies & tracking.

How do I delete my account?

In either app: Account → Delete account. Your personal data is erased — name, phone number, photo, safety contact, documents and push tokens — and your login is closed permanently. What is kept is the record the law requires us to keep and the record your counterparty has their own right to: invoices, and the trips themselves, which no longer point at a person. You can also ask us to do it and we will.

If something goes wrong

My driver never arrived, or I think I paid the wrong amount

Write to us with the approximate time and the pickup address and we will find the trip. Be aware of what we can and cannot do: because your money goes to the driver and never through Fairgo, there is no balance here to refund you from. What we can do is put the facts in front of both parties and help settle it with the driver. On a cash ride, nothing has been taken from you at all.

I felt unsafe on a trip

If you are in immediate danger, call the emergency services first — the app has a button that dials the right number for your market. Afterwards, tell us what happened and which trip it was. A driver's account can be suspended while we look into it. Fairgo is a small operation without a 24-hour safety room, and we would rather say that than imply someone is watching a screen at four in the morning; what we can promise is that a report reaches a person who can act on it.

How do I reach a human?

Email hugomoriceau@icloud.com, or use the contact form — but read the notice on that page first, because form messages are delivered to a public channel. Anything private should go by email.